Frequently Asked Questions

If you have forgotten your password you can reset it by clicking the “Forgot Password” link at the bottom of the login popup.

Your login username is the email address you used to sign up for Relola. If you no longer have access to that email account or have forgotten which address you used to sign up, you may email us at support@relola.com to update your email address.

You can update your password in the Account Settings section from either your mobile app or browser version.

If you followed the instructions for "Forgot My Password" and have not received a password-reset notice, please check your Spam/Junk folder and check any other email addresses/accounts you may have used to sign up for Relola.

If you still don't see the notice, please contact us at support@relola.com.

How-to video: Adding or Changing My Profile Photo

From computer:

• Go to your Homebase: https://www.relola.com/homebase
• On the upper left hover over the image and click "Edit"
• Choose a file and click "Upload."

From the mobile app:

• Tap the menu in the left corner
• Tap the image and then "Add Photo" and then "Save"

We're sorry to hear that! Please send an email to support@relola.com and give us the relevant information, such as

• What device and operating system are you using?
• Are you using a mobile app or browser?
• If you're using a browser, which browser?
• If you're logged into Relola, what is your Relola account login? 
• If you're using the mobile app, which version? 
• Describe issue and the steps you can take to replicate it.

We will engage our technical team to troubleshoot the problem. Thank you!

Group Maps are the primary way to leverage Relola to showcase what you care about. Create a Group Map for anything, from your favorite hiking trails to your volunteer group to your employee team to your customer/follower/fan experience -- and then invite your contacts to join Relola and add to it.

If you can see the group's map and if there is an "Add Post" button on the map, you can join the group by clicking "Add Post."

Or, to join any group, you can ask an Administrator of that group to send you an invitation.

Using the web browser version of Relola (optimized for computer, not mobile device):

• Click "My Groups" https://www.relola.com/homebase/groups
• Click "Create a group" in the upper right corner
• Submit the relevant information and your group will be created immediately

How-to video: Inviting Someone to a Group Map

Option 1 (works only if the group is "Open" and not "Read-Only"): Send them a link to any web page that contains the map and advise them to join by clicking "Add Post" from the map, then logging in

Option 2 (works only if the group is "Open" and not "Read-Only"): Send them a link to the map even if it is not displayed on any other web pages:

• Click "My Groups" https://www.relola.com/homebase/groups
• Select the group to which you'd like to add members
• Click the "Share Group Map" button above the map
• Copy the "Group Map link"
• Send the Group Map Link to the target recipients and advise them to join by clicking "Add Post" from the map, then logging in

Option 3 (works regardless of group settings; you must be an Administrator of the group): Invite people via email from the Group Details page:

• Click "My Groups" https://www.relola.com/homebase/groups
• Select the group to which you'd like to add members
• Type or paste one or more email address in the "Build Your Group" box

How-to video: Adding a Group Photo

Group Administrators only:

• Click "My Groups" https://www.relola.com/homebase/groups
• Select the group for which you'd like to add a group photo
• Click the pencil in the upper left corner located next to your group name
• Drag or drop a photo here
• Click save and close

Group Administrators only:

• Click "My Groups" https://www.relola.com/homebase/groups
• Select the group whose description you'd like to add or change
• Click the pencil in the upper left corner located to the right of your group photo
• Add or edit your group description here
• Click save and close

How-to video: Configuring Group Settings

Group Administrators only:

• Using a computer, click "My Groups" https://www.relola.com/homebase/groups 
• Select the group whose settings you'd like to change
• Click any/all of the pencil icons located along the top of the screen; they each provide access to different configuration options

How-to video: Creating Custom Pins

Group Administrators only:

• Click "My Groups" https://www.relola.com/homebase/groups
• Select the group whose pin you'd like to customize
• In the upper right corner click "customize group pins"
  • Option 1: Edit the look and style of your pins by choosing from the selections
  • Option 2 Create a marker with an image you choose by clicking "upload custom marker"

For Option 2: optimal attributes of a custom pin:

• Simple, uncluttered designs work best
• Square aspect ratio works best
• SVG files work best but other image file types can suffice

How-to video: Setting Up Custom Pins for Post Categories

• You must be an Administrator of the group for which you would like to set up custom pins
• From the group details/admin page, click Customize Group Form
• Check the "Has Custom Pin" checkbox for the field for which you would like to set up custom pins (note, it must be a single-select or multi-select field)
• Make sure that field has at least one "answer" value in its Field Select List
• Populate answer values into the selection box to the right of the "Has Custom Pin" checkbox on the custom form setup page
• Save and publish the custom form 
• From the group details/admin page, click Customize Group Pins
• Select any value in the "Custom Map Marker" dropdown box
• Upload an SVG file pin graphic asset to be associated with that value (whenever a user selects that value when submitting a post, this pin design will appear on the map)
• Repeat for as many pin design and answer-value pairs as you wish
• Save and publish changes

How-to video: Customizing a Group's Data-Capture Form

Group Administrators only:

• Go to My Groups: https://www.relola.com/homebase/groups
  
• Select the Group for which you would like to set up a custom form
• Click the "Customize Group Form" button in the upper right corner of the Group Admin page
• Click "+ insert new field" to add any fields you wish
• For single-select and multi-select fields: separate choice options with commas and no spaces
• Re-order fields by editing the "Display Order" value for any field
• Check the "Required" box to require group members to answer a question in order to publish their post
• Check the "Filterable" box to include the field as a map filter criterion
• Check the "Hidden" box to expose the data in the field only to Group Admins and the author of any given post
• Check the "Has Custom Pin" box to configure automatic pin graphics assignment based on the values selected in this field
• Check the "Has Redirect URL" box to have the system automatically assign Redirect URL's based on the values selected in this field
• Save changes by clicking "Save" at the bottom of the form

Group Administrators only:

• Click "My Groups" https://www.relola.com/homebase/groups
• Select the group to whose settings you'd like to change
• Click the pencil/edit icon next to the name of the group
• Check or uncheck the "Open Group" setting
• Save & Close

More details: Relola Group Types & Visibility summary document

See the Relola Group Types & Visibility summary document