FAQ

Relola + Me

Where can I use Relola?

Relola is available worldwide! Drop your pins wherever you want to leave a mark!

How do I change my username?

Please contact support@relola.com for assistance in changing your username.

I forgot my login or password; what should I do?

If you have forgotten your password you can reset it by clicking the “Forgot Password” link at the bottom of the login popup.

Your login username is the email address you used to sign up for Relola. If you no longer have access to that email account or have forgotten which address you used to sign up, you may email us at support@relola.com to update your email address.

How do I change my password?

You can update your password in the Account Settings section from either your mobile app or browser version.

I requested a password reset but never received the reset email notice.

If you followed the instructions for "Forgot My Password" and have not received a password-reset notice, please check your Spam/Junk folder and check any other email addresses/accounts you may have used to sign up for Relola.

If you still don't see the notice, please contact us at support@relola.com.

How do I add or change my profile photo?

How-to video: Adding or Changing My Profile Photo

From computer:

Go to your Homebase: https://www.relola.com/homebase
On the upper left hover over the image and click "Edit"
Choose a file and click "Upload."

From the mobile app:

Tap the menu in the left corner
Tap the image and then "Add Photo" and then "Save"

How do I remove my email address from your mailing list?

Click the "unsubscribe" link that should appear at the bottom of any bulk communications you receive from Relola.

I found a bug; how shall I report it?

We're sorry to hear that! Please send an email to support@relola.com and give us the relevant information, such as

What device and operating system are you using?
Are you using a mobile app or browser?
If you're using a browser, which browser?
If you're logged into Relola, what is your Relola account login?
If you're using the mobile app, which version?
Describe issue and the steps you can take to replicate it.

We will engage our technical team to troubleshoot the problem. Thank you!

Working with Groups

What are Group Maps?

Group Maps are the primary way to leverage Relola to showcase what you care about. Create a Group Map for anything, from your favorite hiking trails to your volunteer group to your employee team to your customer/follower/fan experience -- and then invite your contacts to join Relola and add to it.

How do I join a Group Map?

If you can see the group's map and if there is an "Add Post" button on the map, you can join the group by clicking "Add Post."

Or, to join any group, you can ask an Administrator of that group to send you an invitation.

How do I create a Group Map?

Using the web browser version of Relola (optimized for computer, not mobile device):

Click "My Groups" https://www.relola.com/homebase/groups
Click "Create a group" in the upper right corner
Submit the relevant information and your group will be created immediately

How many groups may I create?

Up to 100 groups per standard user account.

How do I invite people to my Group Map?

How-to video: Inviting Someone to a Group Map

Option 1 (works only if the group is "Open" and not "Read-Only"): Send them a link to any web page that contains the map and advise them to join by clicking "Add Post" from the map, then logging in

Option 2 (works only if the group is "Open" and not "Read-Only"): Send them a link to the map even if it is not displayed on any other web pages:

Click "My Groups" https://www.relola.com/homebase/groups
Select the group to which you'd like to add members
Click the "Share Group Map" button above the map
Copy the "Group Map link"
Send the Group Map Link to the target recipients and advise them to join by clicking "Add Post" from the map, then logging in

Option 3 (works regardless of group settings; you must be an Administrator of the group): Invite people via email from the Group Details page:

Click "My Groups" https://www.relola.com/homebase/groups
Select the group to which you'd like to add members
Type or paste one or more email address in the "Build Your Group" box

How do I upload a group photo?

How-to video: Adding a Group Photo

Group Administrators only:

Click "My Groups" https://www.relola.com/homebase/groups
Select the group for which you'd like to add a group photo
Click the pencil in the upper left corner located next to your group name
Drag or drop a photo here
Click save and close

How do I add a group description?

Group Administrators only:

Click "My Groups" https://www.relola.com/homebase/groups
Select the group whose description you'd like to add or change
Click the pencil in the upper left corner located to the right of your group photo
Add or edit your group description here
Click save and close

How do I configure group settings?

How-to video: Configuring Group Settings

Group Administrators only:

Using a computer, click "My Groups" https://www.relola.com/homebase/groups
Select the group whose settings you'd like to change
Click any/all of the pencil icons located along the top of the screen; they each provide access to different configuration options

How do I create a custom pin?

How-to video: Creating Custom Pins

Group Administrators only:

Click "My Groups" https://www.relola.com/homebase/groups
Select the group whose pin you'd like to customize
In the upper right corner click "customize group pins"
- Option 1: Edit the look and style of your pins by choosing from the selections
- Option 2 Create a marker with an image you choose by clicking "upload custom marker"

For Option 2: optimal attributes of a custom pin:

Simple, uncluttered designs work best
Square aspect ratio works best
SVG files work best but other image file types can suffice

How do I set up custom pins per post category?

How-to video: Setting Up Custom Pins for Post Categories

You must be an Administrator of the group for which you would like to set up custom pins
From the group details/admin page, click Customize Group Form
Check the "Has Custom Pin" checkbox for the field for which you would like to set up custom pins (note, it must be a single-select or multi-select field)
Make sure that field has at least one "answer" value in its Field Select List
Populate answer values into the selection box to the right of the "Has Custom Pin" checkbox on the custom form setup page
Save and publish the custom form
From the group details/admin page, click Customize Group Pins
Select any value in the "Custom Map Marker" dropdown box
Upload an SVG file pin graphic asset to be associated with that value (whenever a user selects that value when submitting a post, this pin design will appear on the map)
Repeat for as many pin design and answer-value pairs as you wish
Save and publish changes

How do I add a banner to showcase my group's sponsor?

How do I customize the data-capture form for the posts in my group?

How-to video: Customizing a Group's Data-Capture Form

Group Administrators only:

Go to My Groups: https://www.relola.com/homebase/groups
Select the Group for which you would like to set up a custom form
Click the "Customize Group Form" button in the upper right corner of the Group Admin page
Click "+ insert new field" to add any fields you wish
For single-select and multi-select fields: separate choice options with commas and no spaces
Re-order fields by editing the "Display Order" value for any field
Check the "Required" box to require group members to answer a question in order to publish their post
Check the "Filterable" box to include the field as a map filter criterion
Check the "Hidden" box to expose the data in the field only to Group Admins and the author of any given post
Check the "Has Custom Pin" box to configure automatic pin graphics assignment based on the values selected in this field
Check the "Has Redirect URL" box to have the system automatically assign Redirect URL's based on the values selected in this field
Save changes by clicking "Save" at the bottom of the form

How do I allow/disallow members of the public from seeing and/or posting to my group?

Group Administrators only:

Click "My Groups" https://www.relola.com/homebase/groups
Select the group to whose settings you'd like to change
Click the pencil/edit icon next to the name of the group
Check or uncheck the "Open Group" setting
Save & Close

More details: Relola Group Types & Visibility summary document

Please explain Relola group privacy and visibility settings

See the Relola Group Types & Visibility summary document

How do I add a pin or post to a map?

How-to videos: How to drop a pin on a map

From mobile app:

Click "+" on the map
Choose the present location or move the map or look up any location you prefer
Select the location
Add image(s), pick a group, and submit the form
Publish

Using browser on computer or mobile device:

Access any web page containing the group map to which you would like to contribute
Click "Add Post" in the upper right corner of the map
Upload image(s) and submit other information as requested
Publish

How do I add a new post to an existing pin?

Submit a post for the location of your choice. Your post will be added to any existing post(s) already associated with that pin.

How do I edit a post I've already submitted or saved?

Access the map that contains the post you'd like to edit
Expose that post's detailed info card by clicking on the relevant map pin or image in the gallery under the map
Click the pencil icon to edit the post
Make the needed changes
Click "Publish"

I submitted a post, but it's not visible on the Group map where I expect to see it

How-to video: Checking Which Group a Post is Shared With

You may have submitted the post to a different Relola Group, or to no Group at all. Once you have submitted a post, you can't change which Group it is associated with. Each post can be associated with only one Group. You may create as many posts as you wish for any locations you wish, and submit each one into any Group you're a member of.

To check which Group a given post is associated with:

Go to your Home Base http://www.relola.com/homebase
Click "My Activity List"
Click "Published"
Click the pencil icon next to your chosen post
If the post is shared with a Group, that Group will be listed on top of the data-entry form as "Sharing with Group _____"
You may click "Cancel" to exit out of this form, or proceed to edit the post

How do I share one of my posts to social media?

How-to videos: Sharing a Post to Social Media

From the mobile app:

While submitting a post:

Tap on the relevant social media platforms when submitting your post.

After submitting a post:

Tap on the menu in the upper left
Select "My Activity"
Select "Published Posts"
Tap the three dots next to the post you'd like to delete
Tap "Share"

From the browser on computer or mobile device:

While submitting a post:

Just after you publish a post, you will see a screen that says "Share your post everywhere!"
Click on the boxes for the platforms where you would like to share the post
Click "Share"

After submitting a post:

Go to your Homebase: https://www.relola.com/homebase/
Click "My Activity List"
Click "Published"
Click the Sharing icon for the post you'd like to share

How do I share a Relola post to my Facebook Business Page?

Please see this step-by-step guide: How to Share Relola Posts to Facebook Business Pages

How do I delete a post I've submitted?

How-to video: Deleting a Post

You must be logged in as the author of the post you'd like to delete:

From the browser on computer or mobile device:

Go to your Homebase: https://www.relola.com/homebase
Click "My Activity List"
Click "Published"
Click the "X" next to the post you'd like to remove

From the mobile app:

Tap on the menu in the upper left
Select "Published Posts"
Swipe left on the post you wish to delete
Tap "Delete"

How do I remove a post from a group I administer?

How-to video: Removing a Post from a Group

Group Administrators only:

Go to that group's details page from My Groups: https://www.relola.com/homebase/groups
Scroll down to "Group Activity List"
Click the "X" next to the post you'd like to remove

Note, this will remove the post from your group but not from Relola overall. Only the post's author (or Relola Customer Support) is able to remove the post from Relola overall.

How do I add or change a Redirect URL link for a post in a group I administer?

How-to Video: Adding a Redirect URL Link for a Post in a Group I Administer

Group Administrators only:

Select that group's details page from My Groups: https://www.relola.com/homebase/groups
Find the "Group Activity List" near the middle of the page
For the post you'd like to share, double-click the edit box in the "Redirect URL" column
Enter the desired URL (must be fully qualified starting with http:// or https://)
Hit the Return key

What does each pin on the map represent?

Each pin on the map marks the location of at least one post (i.e. data record). If there have been multiple posts at a single location, the map will still show just one pin at that location.

As you zoom out your map view, pins that are close to each other will cluster together into circles marked with the number of clustered pins. As you zoom in, clusters will break into individual pins. Either way, each pin (or number of pins shown in a cluster) still represents a location, not the number of posts at that location.

How do I put a Relola map on a web page?

How-to video: Putting a Map on a Web Page

Go to My Groups: https://www.relola.com/homebase/groups
Select the group whose map you would like to add to a webpage
Scroll down to see the map
Click the "Share Group Map" button above the map
Copy the "Group map embedded" code
Paste this code in the relevant location in the HTML for the page where you'd like the map to appear

How do I set the map widget to the correct size on my web page?

How-to video: Sizing a Map on My Web Page

Go to My Groups: https://www.relola.com/homebase/groups
Select the group whose map you would like to add to a webpage
Scroll down to see the map
Click the "Share Group Map" button above the map
Copy the "Group map embedded" code snippet
Paste this snippet into your favorite text editor or word processing software
In the snippet you will find an expression saying "?screen_size=450"
Substitute a larger or smaller number for 450 (typically varying between 300 and 900)
Copy the resulting edited snippet and paste it into your web page code

How do I adjust my group's map focus area and zoom level?

This feature is available for Premium/Custom groups only. Please email support@relola.com to request assistance.

How do I add a Group Map to my Facebook page?

You can insert a map as a new tab on your Facebook Business page. Facebook requires you to have at least 2000 followers. To add the map:

Click "My Groups" https://www.relola.com/homebase/groups
Select the group to whose map you'd like to work with
Click the "Share Group Map" button above the map
Click "</> Add to Facebook Page" and follow the prompts

Once the map has appeared on Facebook, you can use Facebook settings to rename its tab and move it higher up in the tab navigation order.

How do I add my listings to Relola?

Property listings can be submitted the same way any other post would be submitted.

Or, if you would like to see automatic posting and management of all your property listings, ask your broker to contact Relola to request implementation of an automatic enterprise data feed.

Regardless of whether listings are entered manually or through an automatic data feed, real estate agents may find it valuable to set up a Custom Data Capture Form to include data fields relevant to their listings, such as "Number of Bedrooms", "School District", "Number of Bathrooms", "Year Built", etc.

Can I remove photos other agents have submitted of my listed property?

If you are the listing agent, you may request that the photos be removed at the discretion of the poster, but removal is not immediate or guaranteed. If, however, a photo or post is inappropriate or violates our rules of engagement, please flag it for review or contact support@relola.com to ask us to take it down.

How do I correct wrong or missing information on a listing?

If you are not the author of the listing on Relola: you can either click "Report a Problem" from the listing page, or email support@relola.com with the address of the listing and the information to be corrected.

If you are the listing's author: find the listing in your "My Activity List" on your Homebase https://www.relola.com/homebase and click the pencil icon to edit it.

Frequently Asked Questions

Relola + Me

Working with Groups

Working with Posts

Working with Maps

Property Listings (Real Estate Professionals Only)

Still have questions?

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